BanthaTrad@aol.com mike@digital-toys.com

Phone 413 222 6201

Frequently Asked Questions Section #1 : Shipping/Handling

1)Shipping/Handling Costs are calculated automatically by the shopping

-cart and are added to the final total at checkout. For customers ordering

-via check or money order, simply e-mails us with your location for a

-shipping quote.

2)International orders are most welcome, the shopping cart is not able to

-calculate international shipping. In some cases, especially with Canada,

-the ship costs are the same as within the USA. If the costs are more we

-will e-mail you with an international shipping balance request.

2a)Our carrier for international orders is USPS, and a variety of services

-are available ranging from EMS Express, AIRMAIL, and SURFACE MAIL.

3)Our main shipping provider for domestic orders is UPS. We have found

-them to be the most reliable and cost effective. Orders can be tracked at

-www.ups.com and further assistance may be obtained by calling

-1800PICKUPS

3a)USPS Priority Mail is also available upon request.

-Their website is www.usps.com

3b)WE WILL NOT USE FEDEX UNDER ANY CIRCUMSTANCES!!

Frequently Asked Questions Section #2 : Payment

1)Our shopping cart is the easiest way to quickly place an order using

-a credit card. Our cart is 100% secure and safe. No personal information

-is ever given out at any time, period. You may also call in your order

-over the phone. We accept Visa Mastercard Discover and American Express.

2)Check, Money Order, Western Union, Money Gram are also very

-acceptable forms of payment. Checks or money orders can be made

-payable to Digital Toys. Please note personal checks can take up to

-7 to 14 days to clear in some cases.

3)International orders please note all prices are in US funds only.

-No international personal checks can be accepted.

Frequently Asked Questions Section #3 : Return Policy

1)You may return for a full refund (shipping is NOT refundable) any item(s)

-that you are not satisfied with within 14 days of receipt of the item(s).

-Please note that the item(s) must be returned in the original UNOPENED

-condition.

Frequently Asked Questions Section #4: Other information

Please feel free to call, e-mail, or fax us with questions, to place an order,

or to inquire about something you are looking for, but do not see on our website.

We are here to help with any questions you may have. Our stock is constantly changing

and our website is updated often. Due to the large amount of e-mail we receive,

please allow 24 to 48 hours for a response from us.

I would personally like to thank everyone who has helped Digital Toys

grow over the past years. Each and every one of you are special.

If you feel something is missing from this information page or the site in

general, I want to hear from you! Please e-mail all ideas or comments to

BanthaTrad@aol.com

Click here to return to the main Digital Toys page!